kaboodle AI privacy and confidentiality policy
This policy gives you information on how DIY Resolutions Pty Ltd and DIY NZ Pty Ltd (“we”, “us”, “our”) may collect, use, store, and protect your Personal Data when you interact with our AI Chatbot. It also explains important limitations that apply to the AI Chatbot, including where it provides general Kaboodle cabinet assembly and Kaboodle product installation guidance. This policy is supplemental to and should be read in conjunction with our Privacy Policy which you can view it here.
"Personal Data" has the same meaning as 'personal information' set out in the Privacy Act 1988 (Cth) and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise
If you have any questions relating to our processing of your Personal Data, you may contact our data privacy officer at privacy@austbrush.com.au.
By using our AI Chatbot, you acknowledge that you have read and understood this AI Privacy and Confidentiality Policy and agree to its terms.
about our AI chatbot
The primary purpose of our AI Chatbot is to assist users in navigating the Kaboodle website https://kaboodle.com.au, answering questions, providing product information, and offering support related to Kaboodle products and services.
The AI Chatbot is programmed to deliver responses based on the information available on the Kaboodle website. It can provide general information, answer frequently asked questions, assist with product inquiries, cabinet assembly, product installation, and guide users through the website's features and functionalities.
While our AI Chatbot strives to provide accurate and helpful information, it may not be able to address every query or issue. In such cases, users may be directed to alternative support channels or resources for further assistance. Its responses may not address every issue that is relevant to your home, product, site conditions, local laws, building requirements, skill level, tools or safety risks.
assembly and installation guidance is guide only
Any Kaboodle cabinet assembly, Kaboodle product installation, measurement, tool, fixing, product compatibility or troubleshooting information provided by the AI Chatbot is general guidance only. It is intended to help you understand Kaboodle products and resources, and should not be treated as a complete installation plan, site-specific assessment, safety assessment, building code assessment, trade advice or professional advice.
You must read and follow the latest official Kaboodle product instructions, assembly instructions, installation instructions, product labels, warnings and care guides that apply to your specific product. If there is any inconsistency between an AI Chatbot response and official Kaboodle product documentation, the official Kaboodle product documentation should be followed.
If you are unsure about any step, measurement, tool, fixing method, product compatibility issue, safety issue or installation instruction, do not proceed. You should contact Kaboodle customer support or seek help from a suitably qualified and licensed professional before continuing.
regulated, licensed and safety-critical work
The AI Chatbot must not be used as a substitute for advice or work by a licensed professional. It should not be relied on for instructions about electrical work, gasfitting, plumbing, demolition, load-bearing or structural work, building consent requirements, council approvals, code compliance, appliance connection, or any other work that may require a licence, permit, approval, inspection or professional qualification.
Laws and safety requirements vary across Australian states and territories and New Zealand. You are responsible for checking and complying with the laws and requirements that apply to your location and project. Where work must be carried out or checked by a licensed professional, you must use a suitably licensed professional.
information we collect
voluntary information
We collect information that you voluntarily provide to us through the interactions with the AI Chatbot. This can include, but is not limited to, messages you send, questions you ask, and any other data you choose to share. We do not generally collect Personal Data via our chatbot.
inadvertent submission of personal data
If Personal Data is inadvertently submitted to our AI Chatbot during your interactions, our AI Chatbot is trained to identify and redact Personal Data using an automated process to avoid it being saved in the AI Chatbot database. If any Personal Data is not identified and redacted through this process, it will be handled in accordance with this AI Privacy and Confidentiality Policy and our Privacy Policy which you can view here.
use of collected data
We use the data collected through our AI Chatbot to provide you with our services, including responding to your queries and delivering relevant information, and only process data collected by our AI Chatbot to the extent such processing is necessary for the purposes outlined in this AI Privacy and Confidentiality Policy or for our legitimate business purposes. Please refer to the 'Data Security' section for further information regarding how we protect such data.
We may disclose data collected by our AI Chatbot with our suppliers or sub-processors, some of which may be located overseas.
purpose of data collection
The data collected through our AI Chatbot is used for the following purposes:
Abuse Monitoring: To monitor and prevent abusive behaviour.
Quality Checks: To ensure the quality of the chatbot service.
Service Improvement: To enhance and improve the functionality of the chatbot.
data retention
Microsoft Azure OpenAI: Data is securely transmitted and stored on Microsoft Azure’s OpenAI service for 30 days.
Service Database: Anonymised data is stored indefinitely.
data security
security measures
We take appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the data we hold, including but not limited to implementing security measures such as data encryption, access controls, regular security assessments and data integrity checks.
anonymity
Users who use our AI Chatbot are assigned randomly generated strings for anonymity. Users are not identifiable beyond this marker.
secure deletion
When data is no longer needed for the specified purposes, it is securely deleted or anonymised.
data sharing
third parties
Except as otherwise disclosed in this AI Privacy and Confidentiality Policy, we do not share data collected by our AI Chatbot with third parties.
sub-processors
Our AI Chatbot uses Microsoft Azure OpenAI as a sub-processor. Data is securely transmitted and stored for up to 30 days for abuse checks before being automatically deleted. More information about Microsoft Azure OpenAI’s Privacy Policy can be found here.
supplier
Revium is our supplier of the AI Chatbot. They process any data provided by you on our behalf and in accordance with a data processor agreement entered into with us.
user consent
By interacting with our AI Chatbot, you consent to the collection and use of your data as described in this AI Privacy and Confidentiality Policy.
user rights
data access, deletion and rectification
Users have the right to request access to, deletion or rectification of their Personal Data. To exercise these rights, please provide a formal request to us via email as set out in our Privacy Policy. We will process such requests in accordance with our standard procedures.
changes to this AI privacy and confidentiality policy
We may change or update this AI Privacy and Confidentiality Policy at any time and create a notification on our AI Chatbot advising of significant changes. The latest version of this Policy will be available on our website and was last updated on 5 August 2026.
contact us
If you have any questions or concerns about this AI Privacy and Confidentiality Policy or our data practices, please contact us in writing or via email:
Privacy Officer
Physical Address:
DIY Resolutions Pty Ltd
P.O. Box 338
Somerton VIC 3062
AUSTRALIA
Email Address:
privacy@austbrush.com.au